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  • How to create a new ticket

    2026-06-25 15:16:39
    Create a ticket when you want to report an issue, ask a question or request a change in a trackable way.Log in to the CRM.Open Support / Tickets.Create a new ticket.Add a clear subject and de...

  • Ticket Priorities, Response Times and Status Rules

    2026-06-27 11:18:34
    How we handle support tickets This article explains how NeuraBlaze handles support tickets inside the CRM, how priorities should be used, and what the main ticket statuses mean. Priority levels ...

  • What should I include in a good support ticket?

    2026-06-25 15:16:39
    The more precise your ticket is, the faster we can help.Short subject: for example, “I cannot log in to the customer portal”.Steps: what exactly did you do?Error message:...

  • Ticket statuses explained

    2026-06-25 15:16:39
    Ticket statuses help you follow the progress of your request.Open: new or waiting to be processed.In Progress: we are working on it.Answered: we replied and may be wa...

  • How to attach files and screenshots to a ticket

    2026-06-25 15:16:39
    Attachments often make troubleshooting much faster.Open the ticket.When writing a reply, use the attachment upload option.Upload the screenshot, document or export file.Send your reply.Please do ...