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How to create a new ticket

Create a ticket when you want to report an issue, ask a question or request a change in a trackable way.

  1. Log in to the CRM.
  2. Open Support / Tickets.
  3. Create a new ticket.
  4. Add a clear subject and describe the request.
  5. Attach screenshots or files if they help explain the issue.

A good ticket explains what happened, when it happened, who is affected and what result you expected.

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